Identifying Contractors for a Job

When a Property Owner enrolls for Managed Repair, Westhill begins a contractor identification process. This process is designed to ensure that property owners are presented with a choice between qualified contractors who:

• Provide service coverage in the claim's geographic area

• Are capable of performing the type of work needed

Managing Contractor Availability

As of Westhill's June 2021 update, Contractors Admins have the ability to choose whether to be prompted to opt-in for each relevant Managed Repair job opportunity, or to be automatically presented for all relevant opportunities.

Within the Contractor web portal's "Offices" tab, a Contractor Admin can edit the Office's Claim Routing preferences.

The Claim Routing preferences allow the Contractor Admin to specify whether they wish to be considered "Automatically" or whether the system should "Ask me" before presenting the Contractor Company for consideration for a job.

Finding Candidate Contractors for a Job

When a Property Owner completes enrollment, Westhill's Contractor Recommendation Engine first attempts to identify Contractor Offices who are set to be "Automatically" presented in order to provided the fastest response to the Property Owner.

• If the Recommendation Engine identifies a preferred range of contractors who are set to be "Automatically" presented, the system will immediately present those options to the Property Owner

• If the Recommendation Engine identifies an excess number of contractors who are set to be "Automatically" presented, the system will score and rank these contractors according to a variety of factors, such as:

  • Customer Service Rating

  • Proximity to the Property Owner's Address (based on the Contractor Office's physical address)

  • How recently the Contractor last received a job via Westhill

  • Whether or not the Contractor is a member of a certified, participating contractor network (ex., GAF)

• If the Recommendation Engine identifies too few contractors who are set to be "Automatically" presented, the system will send notification requests to those Contractor Offices who are set to "Ask me" so that they can opt-in to be considered for the job.

  • The opt-in window is limited, though as of the June 2021 update, the opt-in window for Restoration claims provides an opportunity for response within normal 8am to 5pm Monday through Friday business hours (based on the claim's local time zone).

  • The opt-in window will close immediately once the system identifies the preferred number of contractors for presentation to the Property Owner (this manual opt-in step is a first-come / first-served process).

Presenting the Candidates to the Property Owner

Once the system identifies the available candidate Contractors for a Managed Repair job, the candidates are presented to the Property Owner for selection. Westhill displays information about the Contractor Office (not individual contractors) in order to provide flexibility to the Office in assigning specific contractors to the job.

Once the Property Owner selects a desired Contractor, that Contractor is notified to begin outreach and schedule the first site visit.